Minimizes human error
by consolidating all dispute data on one screen so duplicates, repeating and frivolous disputes can be easily identified, and the appropriate action can be taken.
Compliance
Sonnet helps data furnishers meet Consumer Financial Protection Bureau (CFPB) regulations for demonstrating a “reasonable investigation” and responding to each dispute within 30 days. The system includes response time monitoring and requires dispute images to be viewed before an investigation can be completed. Sonnet also uses the Metro 2Ⓡ reporting format, so data furnishers can maintain compliance with the Fair Credit Reporting Act (FCRA).
- Customizable rules based on your policies and procedures
- Email notifications for pending deadlines
- Enhanced reporting/trending analytics for data accuracy, dispute codes, responses codes, creditors, and consumers
Benefits
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Reduces Time Spent on Disputes
by allowing you and your team to focus on the discrepancies and newly submitted information, ultimately adding capacity for more mission-critical/routine tasks.
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Increases Productivity by 200-300%
by reducing manual steps in the investigation process and supporting “No Touch” resolution for qualified disputes
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Saves 40-70% in Labor Costs
by improving overall workflow efficiency and reducing the time needed to investigate the disputes
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Improves Cash Flow
By moving disputed accounts into a “Ready to Collect” status more quickly
Integrate Sonnet with your e-OSCAR dispute workflows to increase productivity, maintain compliance, and ultimately, achieve faster resolution.